elcome to Etherlords technical support page! Here you will find ways to solve most frequently reported technical problems which may occur while running Etherlords.

If you have a problem installing Etherlords, please contact JoWooD Productions support at support@jowood.com

If you have a problem uninstalling or reinstalling the game, please download Etherlords Registry Cleaner and follow the instructions included with it.



If you have a problem running Etherlords, especially on Windows XP, please make sure that you have the latest patch installed.



If problems continue, update all drivers on your system and check the Technical Questions section of the FAQ.

Bad disk Statement from JoWooD Productions:

Although we have made every effort to ensure the highest quality production of our products, manufacturing defects can occur. If you think that you have a "bad disk" please read the following. Most "bad disk" problems exhibit the following symptoms. If you run into either of these problems you may have a disk with a manufacturing defect and we will replace the disks for you free of charge. If you do not observe these conditions and you cannot get your "Etherlords" game to run please call customer support at the number that is listed in your user manual.

"Bad Disk" Symptoms:

• Immediately upon loading the CD into the drive, the AUTORUN.EXE will fail to execute, sometimes exiting with a Windows error (IllegalOperation or an error Dsetup.dll). Under some circumstances, the CD Drive activity light will remain on.
• Setup will load successfully, and allow you to begin installing the game. However, the installation process will fail between 75 and 80% completion, usually with an "Unexpected Error" or a Checksum error in DATA2.CAB

Other problems (such as crashing to desktop or gameplay related issues) are not related to defects in the physical media. These are issues which may be resolved by the installation of the latest patch available on this site. If the game installation process completes successfully, it's no longer an issue of defective media.

If your CD exhibits either of the 2 problems listed above, send BOTH of your CDs to:

JoWooD Productions
support@jowood.com

We will promptly exchange your CDs with a set from a new production run. Remember , you must return both CDs.

We apologize for any inconvenience defective CDs may have caused, and respectfully request your patience as we resolve these issues.



If your question is not answered in the FAQ, please do the following:

• Go to Start menu and click «Run».
• Type «dxdiag» in the message box and press Enter to run Microsoft DirectX
Diagnostic Tool.
• Go through all tests.
• Once all tests are complete, click on «Save All Information».
• Send the diagnostic text file created by dxdiag and a complete
• description of your problem to support@jowood.com